A Full Strategy eCommerce and Order Fulfillment Platform

A true full strategy e-commerce solution that allows customers to hit the market quickly, without the traditional infrastructure investment or the time to market pains.

Why Ekomsoft?

We do everything for you, from standing up the e-commerce store to configuring Ekomsoft OMS platform for your facilities. All in one SaaS platform, integrated out of the box, to take and process sales orders. We host, integrate, support, and train your staff to run the day to day eCommerce business.

Without impacting your current B2B business, Ekomsoft can add another sales channel leveraging the same operations facilities to fulfill the e-com B2C orders. Using our APIs, we help organizations integrate their existing systems such as inventory, pricing, finance and accounting for seamless ecommerce operation.

All in one platform that supports eCommerce store with an integrated order management system, having multi-facility order processing capability, multi-facility shipping and customer notifications, and supports complex fulfillment workflows to handle stock and custom products for just in time manufacturing or production.

Want to sell personalized or customizable products to your customers?

Ekomsoft OMS, the only order management system in the industry, that supports workflow for stock and user personalized/custom product orders. Ekomsoft OMS solution has a built-in workflow to handle both stock and customized product operations flows, so you can process them separately and recombine before shipment, all automated to give you an edge on operations efficiency.

Ekomsoft OMS Modules

Content Compliance ModuleAllows company representative to review orders before processing downstream, such as review customer uploaded content against company policies. A useful module to an organization that custom manufactures products, where they may use UGC (user-generated content). Module has an Image recognition service, to auto flag unsafe images preproduction. On order rejection from module, the system automatically cancels the order, refunds the payments, notifies the customer with reason and syncs inventory with the ecom store.

Pick Ticket ModuleThe module generates a paper pick ticket consisting of the order information along with product image, to help the warehouse personnel pick the sku and quantity, related to the order. The pick ticket is bar coded, so the order processing downstream in the workflow can be done with a bar code scanner. i.e. scanning to generate a packaging slip and shipping label for the order. Multiple line items can be on a single pick ticket as well, depending on your operations business needs.

QA ModuleThe module is used for Quality Assurance, with defect management. The fulfillment personnel can confirm the quality or fail it with the company’s custom reason codes. The order is sent back in the work-flow automatically, and common defects are tracked. Report can be generated against this data so common reoccurring issues can be addressed. The system also has built in checks, to not allow a defective item to be shipped accidentally.

Organizer ModuleThe module is used to Organize line items in an order to the parent order. This is useful module where the organization may fulfill line items in an order in parallel or using different workflows. For instance a stock product order vs. custom order, which may have different processing paths, but require to be shipped together. The Organizer automates the process, by allocating bins to place the item when scanned, so all related items in an order are together. Further, the module has a traffic light system to let the personnel know, when the order is complete with all parts, and can be moved downstream to shipping station.

Shipping ModuleThe module provides live integration to Shipping Carriers such as FedEx and Stamps.com. The module auto generates packing slip, shipping labels, and pre-fills customs forms for international shipping such as commercial invoice and airway bill. The module also take weight input from scale before making the API call to the carrier to generate the shipping label. The tracking number is relayed to the ecom store, where Shipment confirmation message is sent to the customer. All automated on pick ticket scan.

Inventory ModuleInventory service that updates ecom store inventory, which is the available inventory for sale per sku. The module receives on-hand inventory, which is the absolute physical inventory in the warehouse, and subtracts allocated inventory based on the in process orders, and updates the ecom store with the available inventory. This service can be integrated with your existing ERP, inventory or warehouse management system to get absolute on-hand inventory.

Reporting ModuleContains several out of the box reports such as Sales demand report, Shipment report, Processing report, QA Failed Report, Tax report, and Snap shot report. For instance the snap shot report shows using a bar graph the quantity of orders in a specific state in the facility, to help identify processing or resource bottlenecks.

Order Info ModuleThe module allows customer service and operational personnel to look up the order details, including the audit log of fulfillment processing.

Order Management ModuleThe module allows operations managers to locate specific orders, and review the audit log activity. The module is intended for managers or supervisors, it’s used to handle exception cases and has over ride capabilities.

Search Filter ModuleThe module allows for extensive search and filter capability in processing orders. For instance, operations team can process expedited shipping orders first, by specific sku, specific state, quantity size, order amount, or by type of order (just single line item orders). The search filter module can help order processing based on the fulfillment center needs and priorities.

Pricing ModuleAllows to configure tiered pricing for specific skus, and syncs with the ecom store. This module can be used when quantity breaks are used for pricing products. This module service can also be used to sync an existing company pricing platform with ecom store.

Job ModuleThis is a custom module, that can be configured to submit jobs to product equipment in the manufacturing process. Used by our customer for personalized or custom orders, so the orders are automatically sent to production systems with all the configuration details required to produce the artifact, such as art work. There is ability to batch multiple orders in a common job request as well.

System ModulesThere are set of modules used to manage the platform content, such as security and access, product and skus, company specific search filter drop down and attributes.

Integration ModulesThere are out of the box integration Restful API services, to help organizations integrated with existing systems related to ERP, Manufacturing, Production equipment and devices, to facilitate seamless integration for the ecom business.

Security and AccessSecure role based access management Capability to associate users to specific facility, for organization with multiple distribution centers. Fine grain audit tracking for system users and orders. Web based access to unlimited users

Built for enterprise customers, a scaleable Cloud based SaaS (Software as a Service) platform with high availability, that can auto-scale as your business grows. Managed dedicated servers for each customer and REST APIs for Integrating your existing systems if required. Unlimited storage for hosting product images, user generated content, and order related content.

Want to add an E-Commerce channel to sell your products online and fulfill orders directly from your current facility?

Ekomsoft Store, an integrated e-commerce platform that enables companies to add another sales channel to their business quickly, with all the website customization and configurations capabilities with respect to UI/UX, product management (catalog, attributes, content, pricing, and discounts), customer management (login/registration, order history, notification), inventory, tax and shipping. Bringing it all together in a turn key solution with native Ekomsoft OMS integration to streamline order processing in fulfillment centers.

Gain efficiency, process more orders with less resources.

Leveraging Ekomsoft OMS our customers have seen significant improvements in time needed to process orders, addressing previous backlog issues while lowering the staff head count.

The Ekomsoft OMS platform is a distribution center role based system, where the modules are designed for the users in a specific role in the facility. Organizations can have dedicated workstations for specific operational role, for instance customer service rep, quality checkers, pickers, shippers etc, so they can do their duties without the complexity of learning and maneuvering around a complex software application. Enable and train staff for their role within hours.

Who has Ekomsoft helped?

Traditional B2B companies wanting to sell directly to online customers.Manufacturers, distributors, brick and mortar retailers who want to expand the business and an add a ecommerce channel to their current business, and are concerned about the ROI, time to market and impact to their fulfillment centers, processes and resources. Without impacting your current B2B business, Ekomsoft can add another sales channel leveraging the same operations facilities to fulfill the e-com B2C orders. Using our APIs, we help organizations integrate their existing systems such as inventory, pricing, finance and accounting for seamless ecom operation.

Organizations wanting to sell customizable products or goods directly to consumers.Manufactures that have the ability to customize products for their customers, who may currently have an involved workflow could streamline their processes and solicit online orders directly with customization details for just in time/order based manufacturing. Ekomsoft can even enable direct integration with their manufacturing equipment to submit custom production job for an online order.

E-commerce companies with increasing needs in order fulfillment processing.Companies that are growing and adding new products, fulfill-ling from multiple facilities, facing challenges in inventory synchronization, financial reconciliation, quality assurance and struggling with internal efficiencies in processing orders. Also lacking the automation required to cope with the business growth, such as having automated work flows, desperate systems integrations, bar code scanners and trace-ability. The Ekomsoft platform is designed to add efficiency to an organization so they can process orders with fewer resources with minimum impact or disruption to the business.

Ekomsoft has helped companies looking for an out of the box custom solution to meet their business needs. Every company has a slightly different way of processing an order, either due to company’s years old mantra ‘sticking to what works’ to undergoing limited re-engineering, optimization or modernization efforts during the years. In either case, companies want a custom solution that represents their business as it stands, without having themselves to build and maintain a software platform on premise. Ekomsoft platform has built-in APIs to allow seamless integration into existing ERP platforms for inventory, accounting and finance, and e-commerce stores. Ekomsoft OMS is a drop in solution that has been proven in multiple Fortune 500 companies to reduce time to market and fulfillment operational costs.

Reach out to us at sales@ekomsoft.com to discuss how Ekomsoft solutions can help your organization.